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Upwork vs Fiverr: Which is Best for Online Business Owners?

Today, 36% of the US workforce is made up of freelancers.

These flexible employees contribute approximately $ 1.4 trillion to the economy each year and are a great opportunity for the new world of work.

While many employers are researching the benefits of working remotely, many don't know where to look when looking for the right talent. Posting an ad in your local newspaper will not work in this environment.

Freelance communities like Upwork and Fiverr have emerged to support the professional workforce. These websites are hubs where you can find freelancers with the specific skills you need, assign projects, and even track the work of your chosen contractor.

How does Fiverr work?

Fiverr is a freelance community for employers who have quick, low-cost projects that they need help with. This website is fantastic for finding gig workers at a price that suits you.

How does Upwork work?

Upwork is an easy-to-use website that features talent from freelancers from all backgrounds. Over 10 million people are registered on the website and ready to start their work.

Both websites offer companies the opportunity to get in touch with employees from different qualification categories. However, the way these two platforms work is very different.

So which one should you choose?

Upwork vs. Fiverr: Which Should You Choose?

While both Upwork and Fiverr have significant presence in the freelance world, they don't offer the same experience.

Let's take a closer look at what to expect from each one.

1. Upwork vs. Fiverr: The Pricing

No matter what you're hiring for, budget will always be a crucial consideration.

Both Upwork and Fiverr make money by deducting a fee from the payments they process on their systems. However, pricing may vary.

At Upwork, freelancers set a rate and bid by the project or by the hour, depending on their preferences.

The Upwork team makes money by charging a fee for every project completed. They include the cost in the price your freelancer is offering you, so the price they quote may be higher to account for the fee.

For example, if a freelancer quotes $ 500 for a project, 20% of that might go to Upwork, which means the professional will only get $ 400. Upwork charges a processing fee of 2.75% on top of your payment.

Fiverr also has fees on both sides. The buyer has to prepay for the gig they want to buy. The fee is $ 2 for performances up to $ 40 and 5% for all of the above. The seller (freelancer) receives 80% of his income because a 20% commission goes to Fiverr.

2. Workflow comparison: how do they work?

It's not just pricing that differs between Fiverr and Upwork.

These platforms also differ in the way they manage the work.

At Upwork, for example, freelancers offer services that are linked to specific skills. With Fiverr, users can deliver a variety of different services at the same time.

At Upwork, freelancers bid for specific projects by sending unique resumes and cover letters to clients when they post an available job. On Fiverr, customers purchase certain services that the freelancer has already defined.

Instead of posting a job and getting an application to Fiverr, search a database of potential talent for something that fits your needs.

An impressive feature of Upwork is that data science is built into the platform. This means that through an algorithmic match, the platform can find the best freelancers who suit your needs.

This can save you a lot of time searching for the right person among the thousands of freelancers. Of course - you don't necessarily have to use the freelancer suggested by Upwork, but the option is there.

3. The quality of the work of freelancers

The most important aspect of choosing the right freelancer is making sure you are getting the quality of the work that you deserve.

Both of the Fiverr vs Upwork marketplaces offer a range of qualified professionals to choose from. However, there are many differences when it comes to finding and classifying potential employees.

At Upwork, for example, you can search for the skills you need by clicking on a specific niche and looking for people with individual talents on their profile:

Clicking on a listed skill will take you to another page where you will see freelancers belonging to that category. The profiles you can find provide a lot of information about the person's hourly rate, the amount of time they spent on Upwork, and much more.

Fiverr also lets you search for talent by entering a keyword in a search bar.

One fantastic thing about Fiverr is how much information you get when you click on a service provided by a freelancer. You can access detailed comparisons of the packages offered by different people, making it easier to decide who to hire.

4. The rating systems

Finding the right quality of work is not just about having several people to choose from.

Giving money to people you haven't met before can be worrying. That's why Upwork and Fiverr offer rating systems that can help you get insights from employers who have stood before you.

Star ratings next to each freelancer, as well as being able to review feedback from other projects, can give you fantastic confidence.

To protect the quality of your work, it is important to avoid freelancers who have a lot of completed jobs but no feedback. This could be a sign that they are getting rid of negative reviews.

5. Pre-screening services

In addition to ratings and feedback, Upwork goes one step further to offer you a higher quality of work. This website goes to great lengths to ensure that you know what you are getting from the talent you are hiring:

  • Verification of the identity of freelancers for security and compliance reasons
  • Providing video and chat conference functions for interviews
  • View freelance scores, success stories, and feedback from completed jobs
  • Providing Online Skill Tests: You can search for people who have completed tests in UX and HTML skills.

There is also an option to invest in the Upwork Pro service if you want a recruiter to find the right freelancer for you. All you have to do is provide the details of your project and Upwork will review and select the right people for you.

Making sure you have the right talent for Fiverr isn't always that easy. With the exception of Fiver "Pros", anyone can sell a service on Fiverr. You can leave anonymous feedback on this freelancer, but there aren't any skill tests or review options to make sure you're not wasting time.

6. Labor surveillance and dispute resolution

Another important feature to look for in a freelance platform for quality of work is monitoring tools.

With Upwork you can organize your entire project through the platform and communicate between you and your freelancer. You can assign milestones for a task and make sure to send payment when an order is complete.

Upwork also stands out for having an amazing dispute settlement center that you can use to troubleshoot if you notice any issues with your completed project. They have a mediator on your case who will give you your money back if they find your complaints are valid.

Fiverr does not have the same work management system. As long as the seller adheres to the terms of the service you have purchased, everything will work fine.

However, you can always contact the seller with a short message if you would like to check the status of your project.

To resolve disputes, Fiverr also does not offer a mediator to resolve your disputes. You can visit the Resolution Center to extend the delivery time for a project or to request an order update. However, it is much more difficult to resolve an issue when something goes wrong at Fiverr.

Hiring Guide: Building Your Freelance Workforce

According to Medium Freelancer, it will make up the majority of the U.S. workforce by 2027.

Now is the time to work on your hiring strategy if you want to make sure you are getting the right talent.

Freelance workers can offer many benefits in the form of better productivity, lower overhead costs, and better access to talent. A challenge in finding the right people.

If you don't hire someone who is right for your specific project, you are wasting time and money.

So how can you increase your chances of success?

1. Define what you are looking for

The first thing you need to know is what you need from a new freelancer.

That doesn't just mean listing the skills that are critical to completing a project. You also need to determine what type of employee will work best as part of your team - even if they will only interact with you for a limited amount of time.

Checking a freelancer profile on a hiring site like Upwork or Fiverr will give you a glimpse into their personality and work ethic. This will help ensure that you get the right quality contractor.

2. Do your due diligence

As with any hiring process, it is important to learn as much as you can about a potential candidate before extending a job offer.

Upwork can help with this process by pre-screening candidates for you and allowing you to host video interviews before hiring anyone.

Whichever tool you use, you should be able to learn about your potential freelancer by reading their profiles and reading comments from previous clients.

Make sure the person you choose has a good quality of service by checking their reviews and making sure they are also experienced with your project type.

3. Track the work

Once you've interviewed your freelancer and verified they're suitable for the job, remember that you shouldn't just let them do the job.

The best freelance websites allow you to have a consistent conversation with the person you are working with. This means you can review the ongoing project and ask questions about the progress of the task.

If something goes wrong, don't hesitate to start a request with the service that you also use. Both Upwork and Fiverr allow you to cancel an order or send a request for assistance if you think you are not getting the work you need.

Upwork vs. Fiverr: Which is Best for Which Jobs?

Choosing between Fiverr and Upwork is a personal choice based on your individual needs.

For most companies, Upwork is a better option for larger projects or assignments that require the knowledge and insight of a specialist. If you're just looking for someone who can handle something simple, Fiverr is a great way to save money.

Fiverr is a platform for outsourcing small, simple jobs without spending a lot of money.

Benefits of Using Upwork:

  • Control over the screening / recruiting process
  • Excellent pre-screening support
  • No upfront costs required
  • Ideal for specific, professional support
  • A huge global talent pool

Benefits of Using Fiverr:

  • Budget friendly
  • Easy to use environment
  • Active community
  • Quick way to find talent

Are you ready to hire your freelance workers?

As the world moves on and people seek more work-life balance, freelance work is becoming increasingly popular.

In the years to come, employers will have no choice as to whether to use freelancers or not. Although you might face the ups and downs of outsourcing, if you want the right talent you will have to adapt.

Sites like Fiverr and UpWork, which bring together professional communities on one easy-to-use platform, can be a great source of help finding a freelance workforce.

However, it is important to make sure you are using the tool that will give you the best results.

Make sure you know what to look for before you start and choose the freelance community that is best for your team.

If you're looking for a budget-friendly source to support a simple project, Fiverr might be your best option.

If you need something more advanced and are willing to pay for a specialist, Upwork could be the solution for you.

FAQs about Fiverr, Upwork and Freelancing

I.s Fiverr or Upwork Better for Freelancers?

Each of these platforms offers its own advantages. Fiverr often has budget minded work, which means higher volume, while Upwork is better for skilled professionals.

Is Fiverr or Upwork cheaper?

Both locations charge different fees. Upwork freelancers charge by the hour, while Fiverr charges per job.

Which Freelance Platform Is Good For Beginners?

Fiverr has freelance workers who are segregated by skill level. This makes it a good resource for companies looking to hire more budget-friendly freelancers.

Is it easy to hire freelancers at Fiverr?

Yes, Fiverr has a large talent pool that offers multiple services. Many top freelancers at Fiverr are also typically quick to respond.


Photo credit: This article was originally written by Ashley Wilson in 2019, a digital nomad writing about business and technology. We updated the post several times and added many more details in March 2020.

About Jerry Low

Founder of WebHostingSecretRevealed.net (WHSR) - a hosting review trusted and useful by 100,000 users. More than 15 years of experience in web hosting, affiliate marketing and SEO. Contributor to ProBlogger.net, Business.com, SocialMediaToday.com, and others.

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