Which companies use Microsoft Dynamics CRM

Microsoft Dynamics CRM

Microsoft Dynamics CRM is called now Microsoft Dynamics 365 Sales, Marketing and Service. Dynamics 365 comprises six different integrated modules: Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Service, Dynamics 365 Project Service Automation, Dynamics 365 Field Service and Social Engagement. These solutions can be purchased separately or as part of the Dynamics 365 offering including ERP sold.

Dynamics CRM versus Dynamics 365: what's the difference?

With the digital transformation and its intelligent systems, whose productivity levels have messed up entire markets and economies, companies now have to prepare for the future. Dynamics 365 helps companies do just that with the latest, cutting-edge, intuitive and easy-to-use functionalities. Dynamics 365 builds on the functions of Dynamics CRM and enables users to network solutions with one another and to be more efficient.

The Dynamics 365 suite offers both CRM and ERP functionalities that enable companies to manage all of their front office operations from a single and unified platform. In addition, Dynamics 365 works with machine learning so that the solution can learn without special programming.

Dynamics 365 can be natively integrated with other communication tools such as LinkedIn and Power BI at the CRM level in order to identify and optimize the right decision-makers, display data and create detailed reports directly in Dynamics 365. Other tools such as Microsoft PowerApps and Flow help users create and personalize their application within Dynamics 365 without the need for programming.