How do anonymous hotlines work for depression


Who does not know that: You brood over a certain problem and just keep going in circles. Friends and family can't really help. Sometimes you just don't want to confide in acquaintances. In such a situation, the neutral perspective of an outsider can be incredibly valuable, as it allows the situation to appear in a completely new light. Often it just helps to get everything off your chest. This may result in a solution or a new path that one can follow in order to be able to deal better with a situation or certain living conditions. Whether it is temporary problems, you have depression or a chronic illness that you want to talk about, or you are currently in a difficult phase of life, pastoral care numbers can be of great help. These are the 4 largest and most popular telephone counseling offers.

Telephone counseling

TelefonSeelsorge is a nationwide organization. Around 8,000 specially trained, voluntary employees with a wide range of life and professional skills are available to those seeking advice in 105 telephone counseling centers on site. These are manned around the clock, "because worries weigh heavily and they are not based on the daytime or opening times". No matter what you want to talk about, what area of ‚Äč‚Äčlife it is, how big or supposedly small the problems are, no matter how long a conversation lasts, whether in the morning or in the middle of the night - every caller reaches a trained employee. Anyone who dials the number of the telephone counseling is guaranteed to remain anonymous. Nobody has to give their name, their own telephone number is not displayed and does not appear on the telephone bill.

Info phone depression

Financed by the Deutsche Bahn Foundation, the German Depression Aid Foundation launched a free information hotline on all aspects of depression in September 2014. The main purpose of the information phone is to inform people who live with depression and their relatives about the disease and treatment options, and to find suitable contact points for them. Because depression is often underestimated and therefore often not treated appropriately. The German Depression Aid Foundation wants to change that and improve care. That is why the foundation's website not only provides information on the subject of depression, but also numerous addresses of clinics and on-call services that people can turn to in acute emergency situations.


The SeeleFon not only advises people who live with depression themselves, but also supports relatives. The Federal Association of Relatives of Mentally Ill People (BApK) has made this its task. Here, the callers are supported by volunteers of different age groups and with different areas of activity. Often, as relatives or because they have suffered from depression, they have a wealth of experience from which those who turn to SeeleFon in search of support can benefit. Regardless of whether it is a one-off informational meeting or whether you would like to talk about certain topics more often and in the long term - the employees at SeeleFons are always ready to help and are happy to help.

Number against number

Children and young people cannot or do not want to talk to their parents or other peers about everything. Regardless of whether it is about bullying, problems in the family, excessive demands at school or depression, eating disorders or fears, the staff at Nummer gegenKummer take all problems seriously, advise and consider together with the caller how a specific problem can be solved or where Help is available. In addition to the child and youth telephone, the number gegen Kummer e.V. (NgK) also operates a parents' telephone. Parents can turn to this if they are overwhelmed, are worried about their child, in certain situations they do not know what to do or how to react. Everyone can anonymously describe their worries without having to fear the consequences.

  • Cost: free of charge
  • Telephone for children and young people: +49 11 6 111
  • Telephone for children and young people: Mon / Sat - 2:00 p.m. to 8:00 p.m. and Mon / Wed / Thu also from 10:00 a.m. to 12:00 p.m.
  • Parents phone: +49 800 111 0 550
  • Parents telephone office hours: Mon-Fri - 9 a.m. to 5 p.m. Tue and Thu - 5:00 p.m. to 7:00 p.m.
  • Website:

Chat offers

For those who cannot or do not want to talk about their worries in person on the phone, online advice is a good alternative. Some of the above-mentioned advice centers also offer advice via email or chat. As with the phone calls, you can talk about any topic that is on your mind. In many cases, it is helpful to speak to someone about your problems who brings a new perspective. In addition to telephone calls, this is exactly what chats or the exchange of e-mails with professional advisors or other affected parties offer. The anonymity of those seeking advice is also very important online and no data is passed on.

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Lisa has two passions: writing and traveling. When she's not writing for MyTherapy, she's probably hiking through the jungles of Sumatra or exploring the temples of Angkor Wat.