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SurePayroll

About SurePayroll

SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more. SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be calculated automatically. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero. Employees can be paid with printed checks or direct deposit at no additional cost. There are also flexible payroll options, including next-day and same-day payroll processing. Private-label and co-branded services for accountants and banking partners are also available, in addition to solutions for managing 401 (k) plans, health insurance, workers' compensation and employee screening. Pricing is per user per month, and personalized support representatives are available via phone, email and chat.

SurePayroll price

SurePayroll does not have a free version but does offer a free trial. The paid version of SurePayroll starts at $ 19.99 / month.

Alternatives to SurePayroll

SurePayroll experiences

  • Branch: Marketing & Advertising
  • Company size: 11-50 employees
  • Uses: Weekly For More than 2 years
  • Source of evaluation
Price-performance ratio

SurePayroll - accurate, timely, easy to use

advantages

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

disadvantage

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

  • Branch: Health, Wellness & Fitness
  • Company size: 2-10 employees
  • Uses: Weekly For More than 2 years
  • Source of evaluation
Price-performance ratio

Best payroll service at an affordable price

We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.

advantages

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

disadvantage

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely on soley on their phone or tablet for their computer needs.

Response from SurePayroll

Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.

  • Branch: Computer software
  • Company size: Self-employed
  • Uses: Per month For More than 2 years
  • Source of evaluation
Price-performance ratio

Better of the worse - No customer service

I was with Gusto for one month, and came right back because as the title of my review is "Worse of the worsts."

advantages

SurePayroll has been around for a long time. I used to run payroll for my company with over thirty employee, back in 2004. The portal had always been user friendly and full of features I needed like multi-state filing etc. Now, I use the portal to conduct payroll for just myself.

disadvantage

SurePayroll has been charging me $ 55 per month for payroll. Their website (SurePayroll.com/pricing) clearly states $ 29.99 per month + $ 5 per employee. Since I use QuickBooks integration, that is additional $ 4.99, which should bring my bill to $ 40 per month. I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into the portal. They try to resolve issues by calling you back at their schedule, which may not be convenient to you. Calling them back and finding a human to talk to, is almost impossible during the tax season. Most issues like mine can be simply resolved over an email exchange.

Support used to be great during the original [SENSITIVE CONTENT HIDDEN] time. Since PayChex took it over, the support has gone down the tube. I won't be surprised if PayChex's end game is to merge the product with PayChex Flex. The company address still says Glenview IL, however, the letters sent to this address are being forwarded to PayChex's corporate office in Rochester NY. Don't expect a reply from there. There is a guy, [SENSITIVE CONTENT HIDDEN] at SurePayroll, who always responds to a negative review. I even sent him an email to ask the correct corporate address. He never responded.

Response from Paychex

Ashish, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

  • Branch: Computer software
  • Company size: 2-10 employees
  • Uses: Every day For 1-5 months
  • Source of evaluation
Price-performance ratio

Save Your Time, Energy and Money and find something else!

I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one ... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $ 1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights ... I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.

advantages

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

disadvantage

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

Response from SurePayroll

Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you.